Avilo answers overflow and after-hours messages, confirms appointments and revives lapsed patients, so your team can focus on the people in the room.
Built by a physiotherapist · Integrates with Cliniko · Sydney, Australia
Real clinics, real numbers.
The same brain that handles a message handles a call and runs your outbound, booking straight into your diary and pulling a human in only when one is genuinely needed.
Reads what the patient wants, from reschedules to cancellations to questions, and runs the whole conversation to a real outcome by SMS.
Learn more →Tracks who's confirmed and who hasn't, nudges the quiet ones automatically, and flags likely no-shows the day before.
Learn more →Anything clinical, emotional or ambiguous stops the automation and alerts the right person on Slack, Teams or SMS within 60 seconds.
Learn more →Answers after-hours, overflow and sick-day calls in a natural voice, then books, reschedules and cancels live in your diary mid-call.
Learn more →Checks in on lapsed patients with a personalised message and books them back in. The revenue work that never gets done, done.
Learn more →A cancellation opens a slot; Avilo offers it to the right waitlisted patients and fills it before it goes cold.
Learn more →Pick one: this is what handling actually looks like.
What was handled overnight, what needs a person, and what went back into the diary, in dollars you can check.
No engineering, no data migration, no downtime.
Add your Cliniko API key and your practitioners, appointment types and booking rules import automatically.
We scan your website for FAQs, policies and practical details, then confirm every answer with you before Avilo uses it.
A personal walkthrough with you and your team, and as much support as you need after that.
Keegan
Founder & Physiotherapist
Avilo wasn't built by a SaaS team looking for a vertical. It was built by a physiotherapist who got tired of finding patient messages hours after they were sent, by which point the appointment was missed, the slot was empty, and the patient was annoyed.
Most of those messages weren't missed because we didn't care. They were missed because we were with patients, back-to-back, all day. That's the world Avilo is built for: software that knows what it's like to be on the floor of a clinic.
Read the full storyPlans start at $79 a month (ex GST) for reminders and confirmations, with the full receptionist (calls and texts) from $149 a month. Month-to-month, no setup fee, and you'll never pay more in usage than the next plan up. See pricing, or book a demo and we'll size the right plan from your real volumes.
It stops. Anything ambiguous, clinical or emotional is handed to the right person on your team within 60 seconds, full conversation attached. The moment you type in a thread, Avilo pauses and hands it over. Conservative by default.
Yes. Patient data stays on Australian-hosted infrastructure, encrypted in transit and at rest. We integrate with Cliniko via the official API, never train models on your patient data, and you can export or delete everything in one click.
No. It replaces the admin work nobody wants (chase-up texts, reschedule back-and-forth, manual diary updates) so your team spends its hours on the patient at the desk, not the inbox. Co-pilot, never replacement.
One short email a week on cutting front-desk admin in allied health clinics. No spam, unsubscribe anytime.
A 30-minute walkthrough on a real diary: what the hub catches, what the AI handles, what gets escalated, and what it would have recovered for you last week.
Book a demo →No commitment · No credit card · Built in Sydney for allied health