One ordinary Tuesday.
Every feature, earning its keep.

Features lists are easy to skim and hard to feel. So here's the whole suite the way your clinic will actually meet it: hour by hour, on a day like any other.

Before open
8:00am

Appointment confirmations

Before the doors open, Avilo has already read every reply to yesterday's reminders, nudged the quiet ones, and flagged tomorrow's likely no-show for a call.

Sarah K. · today 9:00amreplied YES · marked Confirmed in Cliniko
Marcus W. · tomorrow 2:00pmsilent 3 days → nudged → confirmed 4 min later
Tom O. · tomorrow 4:15pmstill silent at 5pm
Flagged for a call
The no-show you'd have missed, caught the day before.
The morning rush
10:12am

AI call answering

Reception is with a patient and the line rings out. Instead of a lost new patient, Avilo picks up in a natural voice and books against real availability, mid-call.

Caller · overflow, reception busy

"Hi, do you have anything this week for a first appointment? My knee's playing up."

Avilo · live voice

"We do. Thursday 11:15 or Friday 2:00 with Dr. Chen for an initial assessment. Which suits?"

Caller

"Friday, perfect."

Booked mid-call · confirmation sent by SMS · transcribed and logged
11:30am

Practice questions, answered

Parking, billing, what to bring: the questions that interrupt reception forty times a day, answered from your knowledge base, in your tone. Never the open internet, and it never bluffs.

Hi, do you bulk bill? And is there parking?
We don't bulk bill, but you can claim on the spot with your private health card. Parking: 2hr free on Hassall St, or paid under the building (entry off Mary St).
Answered from your knowledge base · no reception time used
1:03pm

Smart triage & escalation

Tom's back pain has worsened and he wants in sooner. That's not a holding message. It's an earlier appointment, booked on the spot, with the therapist briefed before he arrives. Purely clinical questions are never answered by AI at all.

My back's been getting much worse, I think I need to come in sooner if poss
Sorry to hear it's flared up, Tom. Dr. Chen has tomorrow 9:10am. Want that instead of Friday?
#
Avilo → #front-desk on SlackTom O'Brien booked in sooner: Fri 3:00pm → tomorrow 9:10am. Reports worsening back pain, full thread attached.Alert delivered in 42 seconds
Patient in 2 days sooner · therapist briefed automatically
The afternoon
2:09pm

Waitlist auto-fill

A same-day cancellation opens 2:15pm tomorrow. Avilo offers it to the right waitlisted patients the moment it happens. First yes takes the slot, everyone else is told it's gone, politely.

Slot opened 2:09pm · offered 2:09pm
Hi Jess! A spot just opened with Alex tomorrow at 2:15pm. You mentioned you were keen for something sooner. Want it? Reply YES and it's yours.
YES please!
Cancelled slot refilled in 4 minutes · zero staff time
5:30pm

Recalls & reactivation

The follow-up work that's important but never urgent. This month's recall run (patients last seen 5+ months ago) went out after you approved it, and Dan's knee is stiff again.

Hi Dan, it's Northside Physio. It's been about 5 months since we saw you for that knee. How's it holding up?
Oh hey, yeah it's been a bit stiff again lately actually
Lapsed patient → booked Friday 9:00am · you approve every campaign before it sends
After close
7:42pm

Two-way patient texting

The clinic's been closed for two hours. A reschedule lands, Avilo reads the intent, offers three real slots from the practitioner's diary, and writes the change back before the patient puts their phone down.

Hey, can I move my appt tmrw? Something came up
No worries Sarah! Dr. Chen has Thu 2:00pm, Thu 4:30pm or Fri 8:30am. Reply 1, 2 or 3 to confirm.
1 please
Cliniko updated · 7:43pmMoved to Thu 2:00pm with Dr. Chen · old slot freed · new reminder scheduled
Time elapsed: 47 seconds · staff involved: zero
9:00pm

The owner checks the day

Handing the front desk to software is only comfortable if you can see exactly what it did. So the day you just scrolled through is all here: what was handled, what's waiting on a person, and what went back into the diary, in dollars you can check.

Tuesday 4 August · 9:00pmOwner view
Today ▾
Handled by Avilo
68%
✓ 15 of 22 conversations
Median response
40s
✓ day, night, weekend
Slots kept full
3
✓ would have sat empty
Conversations handled
this week, to a real outcome
MonTueWedThuFriSatSun
Waiting on a person
everything else is done
Marcus W.billing question · your turn in one click
Clinical → Dr. Patel"ice or heat?" · routed untouched, thread attached
Tom O. · flaggedstill silent at 5pm · call listed for the morning
$1,120Revenue captured · today
Estimate
New bookings$620
Reschedules kept$380
Recovered appointments$120
8:00am Marcus confirmed 10:12am overflow call booked 1:03pm Dr. Chen briefed 2:09pm slot refilled 7:42pm reschedule in 47s

Example clinic · illustrative figures. Every conversation is logged and reviewable. Routine handled, judgement kept human.

Simple pricing. Sized to your clinic.

Plans start at $79 a month, with the full receptionist from $149. Month-to-month, no setup fee. See pricing, or book a 30-minute demo and we'll size the right plan from your real call and message volume.

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