A cancellation walks back through the waitlist.
Patient cancels. Avilo immediately works through your waitlist — by priority, by appointment type, by who actually wants this slot. First person to accept gets it. Zero involvement from your team.
- Waitlist-aware — patients you've marked as wanting an earlier slot get offered, in order.
- Auto-rotates — if person 1 declines, person 2 gets the offer 60 seconds later.
- Custom mapping — select the days/times and practitioners suitable for the patient.Timely rules — no 9pm offers for early-morning slots. Configurable per practice.Waitlist auto-fill · 11:30am TuesdayCancellation: Marcus W. — Tue 11:30am with Dr. Chen10:42aWaitlist · Dr. Chen · in priority order1Aisha K.Declined2Daniel R.No reply (15m)3Imogen P.✓ Accepted · booked4Owen J.Slot filled5Hannah V.Slot filledSlot filled in 23 minutes · no reception involvement · Cliniko updated automatically
Day-of patient updates, personally — to everyone at once.
Running 15 minutes late? Going home sick? Or need to send any message to your entire list? Open Avilo, type the update once, toggle any patients out, hit send. Avilo delivers it personally to every patient on your day.
- Personalised individually — each message addresses the patient by name and references their slot time.
- Reply-aware — patients who text back to reschedule get the normal Avilo flow. No double-handling.
- Toggle anyone out — exclude the patient you've already called, the new client, anyone you'd rather not.
- Five minutes faster than calling reception — and they don't have to call eight people in a row.
Three guardrails that run on every conversation.
Every feature on this page runs inside the same safety frame. If Avilo isn't sure, it doesn't guess. It escalates.
Confidence threshold per practice.
Set how cautious Avilo should be. Conservative by default — it escalates early, not late.
Clinical questions never get an answer.
Pain levels, symptoms, treatment specifics — Avilo stops and alerts the clinician.
Every conversation is logged.
You can read what Avilo said, when, and why at any time. Full transparency, always.
Cliniko is the centre. We meet your team where they already are.
Officially integrated with Cliniko. Optional integrations with the channels your practice already runs on.
See it running in your Cliniko in 15 minutes.
A walk-through in a real Cliniko sandbox. No commitment, no credit card.
Book a 15-minute demo
We'll walk you through Avilo running in a real Cliniko environment. No sales pitch.