One AI brain across every channel, reading what each patient wants, acting on your real availability, and writing the outcome straight back to your diary. Jump to a feature, or keep scrolling for the whole suite.
Patients reply to reminders, ask questions and change plans by SMS all day. Avilo reads the intent and runs the whole conversation to a real outcome, without your team touching the diary.
A patient in more pain who wants in sooner gets an earlier appointment, booked on the spot with the therapist briefed on what's changed. A purely clinical message, like symptoms or treatment questions, is never answered by AI. It goes straight to the therapist.
Most clinics send reminders but can't reliably track what comes back, so a silent patient is a gamble. Avilo removes the guesswork and cuts no-shows.
Parking, billing, what to bring, appointment lengths. The questions that interrupt reception forty times a day. Avilo answers them from your knowledge base, in your tone.
Answers the calls reception can't: after hours, overflow and sick days. A natural voice that books, reschedules and cancels live in your diary, mid-call.
Hi, I need to move my appointment on Thursday, is anyone there?
Of course, you're booked with Dr. Chen Thursday at 3. What time would suit you better?
Friday morning if you've got anything?
I've got Friday 8:30 or 10:15 with Dr. Chen. Which works?
8:30's great.
Booked: Friday 8:30am with Dr. Chen. You'll get a text confirmation now. Anything else?
The follow-up work that's important but never urgent, so it never gets done. Avilo checks in on lapsed patients personally and books them straight back in.
A same-day cancellation used to mean a dead slot and lost revenue. Avilo offers it to the right waitlisted patients the moment it opens, and fills it before it goes cold.
Practice management tools were built for outbound: reminders and recalls going out. Everything inbound, and every real conversation, is left to manual handling. Here's what Avilo adds on top of Cliniko.
| What you need | Cliniko native | With Avilo |
|---|---|---|
| Send appointment reminders | Yes | Uses Cliniko's reminders |
| Track who's confirmed vs unconfirmed | Sends only | Tracked reliably, non-responders nudged |
| Flag likely no-shows for a call | No | Auto-flagged the day before |
| Notify staff when a patient replies | No | Slack / Teams / Discord / SMS |
| Route replies to the right practitioner | No | Automatic routing |
| Handle reschedule & cancel conversations | No | Full conversation by SMS |
| Update the diary automatically | No | Real-time write-back |
| Answer inbound calls after hours / on overflow | No | Answered live, booked mid-call |
| Run recalls & reactivation to a booking | Sends only | Run end-to-end to a booking |
| Fill cancellations from the waitlist | No | Filled automatically, first yes wins |
Avilo doesn't replace your practice software. It does the work it was never built to do.
Every clinic runs differently, so Avilo isn't one-size-fits-all. Tell us what you want handled and we'll shape the package (and the price) to fit. Start with a 30-minute demo.
Book a demo →No commitment · No credit card · Built in Sydney for allied health
