Your patients' data, treated like it matters.

Avilo touches sensitive information every day. Here's exactly how it's protected, in plain language.

Where your data lives

Patient data stays on Australian-hosted infrastructure.

  • Encrypted in transit and at rest
  • Hosted in Australia, not offshore
  • Access limited to what the product needs to run

The Cliniko connection

Avilo integrates with Cliniko through the official API.

  • Reads availability, writes appointments
  • Data stays inside the Cliniko and Avilo perimeter
  • No copying your patient database anywhere else

AI, kept on a short leash

The AI is useful because it is constrained, not in spite of it.

  • Models are never trained on your patient data
  • Clinical questions are never answered by AI
  • Anything ambiguous goes to a human within 60 seconds
  • Replying in a thread pauses Avilo on that conversation

Your controls

It's your clinic's data, and it behaves that way.

  • Export or delete everything in one click
  • Every conversation logged and reviewable
  • You approve outbound campaigns before they send
  • You set the escalation threshold for your clinic

Questions about security, privacy or data handling? Email hello@avilo.com.au and you'll hear back from the founder, not a ticket queue. See also our Privacy Policy.

See it handle a real diary, safely.

A 30-minute walkthrough covering exactly what Avilo can see, what it can do, and where the lines are drawn.

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