Practical, no-fluff guides on the stuff that quietly drains a clinic: no-shows, missed calls, lapsed patients. Written by a practising physiotherapist, not a marketing team.
A patient who doesn't reply is telling you, softly, that they're probably not coming. If nobody follows up on the silence, you're the one leaving a dead appointment in the diary.
Most clinic owners think it happens occasionally. Then they count. The one-hour exercise that puts a dollar figure on missed calls, slow replies and silent no-shows.
Most clinics send reminders and hope. The clinics with the lowest no-show rates do five specific things differently. None of them involve more phone time for reception.
See Avilo handling the calls, texts and confirmations from these articles, live on a real clinic diary.
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